1. General questions
    • What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

    • Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

    • Where do you ship?

We currently ship to locations in India

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 48 -72 hours to process it for delivery.

Standard shipping time varies by location. 

  1. Payment
    • What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support to all wallets &UPI

You can chose these payment methods at checkout. 

  1. Returns/Cancellation/Refunds
    • Do you accept returns?

We do not accept returns

    • Can we cancel an order?

Request a cancellation within 24 hours of purchase. The full amount paid will be refunded.        

    • What happens if my pottery arrives broken?   

      Pottery which is damaged in transit will be replaced as soon as possible, just take a photo of it and contact us. It will soon be on its way to you again.  Fortunately, due to very good packing, this issue does not happen very often!  
  1. Do you have physical stores?

The location of the current studio in Gurgaon also sells the products.

  1. What do I need to know about your pottery?

Since all my products are handmade, each piece is unique and there might be slight differences between each one. Sometimes the bowls might be not totally round due to the high temperature they go through for strength and durability, or the glaze-nuance might vary a bit from piece to piece, and between each fire. The weight can also sometimes vary between the same kind of pieces. I can guarantee you that I always choose as similar pieces as possible within one order. But remember, these small differences in shape, colour and weight is actually what creates character and beauty and emphasize the difference between handmade and industrial factory-made products.

  1. What can you tell me about shipping costs?

The listed price is inclusive of transportation cost within India. We normally use a well-established company to courier the ordered pieces to the customer.